Frequently Asked Questions

Everything you need to know about bringing Evergreen style into your home.

What is the typical shipping timeframe for furniture orders?

Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service and typically arrive within 2-3 weeks depending on your location.

Do you offer a warranty on your home decor and furniture?

Yes, all Evergreen furniture comes with a limited one-year warranty covering manufacturing defects and structural integrity under normal residential use.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Are your wood products sustainably sourced?

Sustainability is at our core. We use FSC-certified timber and reclaimed wood for over 80% of our wooden furniture collections to ensure minimal environmental impact.

Can I request fabric swatches before purchasing a sofa?

Absolutely. You can order up to five fabric swatches for free through our website to help you choose the perfect texture and color for your space.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.